BNE staff voted Best in Australia/Pacific in Skytrax global awards

9 August 2021


Monday, 9 August 2021: Brisbane Airport Corporation (BAC) is celebrating after Brisbane Airport (BNE) claimed the title of Best Airport Staff in Australia/Pacific in the prestigious global Skytrax World Airport Awards 2021.


Gert-Jan de Graaff, BAC Chief Executive Officer, said the award is testament to BNE’s commitment to not only meeting customers’ expectations, but exceeding them.


“There has been a lot of uncertainty throughout the COVID-19 pandemic, but our front-line staff have consistently faced all of the challenges presented with a level of courage and care that is truly extraordinary.


“Customer experience is at the heart of everything we do at BNE, so the award for Best Airport Staff is a tribute to these front-line staff, from airline and ground handling staff, to volunteers, cleaners, security, customs, immigration, retail, and maintenance staff, and everyone in between, who strive to provide the best possible services and facilities to travellers.


“Their passion and commitment to customer service is outstanding and BAC is very proud to have strong partnerships with our local operators who share in our commitment to continually improving the passenger experience at Brisbane Airport.


“Most importantly, we’re incredibly proud that it is the passengers themselves who travel through Brisbane Airport that have bestowed this honour on us. For an airport, there is no greater accolade than being voted the best by global travellers in the world’s most prestigious industry awards,” said Mr de Graaff.


The Skytrax World Airport Awards are the most prestigious accolades for the aviation industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is independent and free of any airport influence or interference in final results.


The Awards are based on airport survey questionnaires completed by more than 100 different nationalities of airline customers during the survey period. The survey operated from August 2020 to July 2021, covering 500 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security, and immigration through to departure at the gate. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.


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Article courtesy of Brisbane Airport Corporation.