For the fourteenth year in a row Brisbane Airport has achieved a ‘good’ rating for overall quality of service in the annual Airport Monitoring Report conducted by the Australian Competition and Consumer Commission (ACCC).
Passengers judged the quality of services and facilities at BNE’s International Terminal as ‘excellent’, across 10 of the 13 categories, including waiting time for baggage collection, inbound and outbound immigration, security processes, and signage and way-finding.
The remaining indicators, including check-in waiting time, seating in lounge areas and standard of washrooms, achieved a ‘good’ rating from passengers.
Over the last 10 years Brisbane Airport has continued to deliver a high level of service with a lower revenue per passenger than other monitored airports.
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